SERVICOM
(Ensuring Citizen Focused Service Delivery)

Servicom came into being as a result of the lapses stated below:
In June 2003, the then President Olusegun Obasanjo observed:

“Nigerians have for too long been feeling short-changed by the quality of public service. Our public offices have for too long been showcases for combined evils of inefficiency and corruption whilst being impediments to effective implementation of Government policies. Nigerians deserves better. And we will ensure they get what is better!”

In December 2003, as a result of this observation, a report was commissioned to review Service Delivery in Nigeria: the institutional environment for service delivery; a reflection of people’s view and experience of services; and draw roadmap for Service Delivery Programme.
In February 2004, the Report, ‘Service Delivery in Nigeria: A Roadmap’ was published.
March 2004, a Special Presidential Retreat deliberated on the Report. In conclusion to the retreat the President and the Ministers entered into a

SERVICE COMPACT WITH ALL NIGERIAN (SERVICOM) whose core provision says:

“We dedicate ourselves to providing the basic services to which each citizen is entitled in a timely, fair, honest, effective and transparent manner”.

Establishment of SERVICOM in National Biotechnology Development Agency (NABDA)
In accordance with the resolution of the Federal Executive Council at its meeting on 23rd February 2005, all MDA’s in the entire Public Service of Nigeria were mandated to set up full fledge Servicom Unit(s) with the sole objective of driving the reform programme at the Federal Government   of Nigeria.

This necessitated the re-establishment of SERVICOM in NABDA by the Director General on the 14th of February 2011. The unit which is under the Director General’s Office is headed by Mrs. C.M Achiatar as the Focal Officer a Masters degree Holder in Public Administration along with three other key officers to fulfill this lofty objective of the government.

What is Servicom? Servicom is a social contract between the Nigerian government and its people. It gives Nigerians the right to demand for good service.
With this objective, Servicom unit in NABDA will pursued with vigour to ensure that all staff/customers of the Agency enjoy prompt Service Delivery.is necessitated the re-establishment of SERVICOM in NABDA by the Director General on the 14th of February 2011. The unit which is under the Director General’s Office is headed by Mrs. C.M Achiatar as the Focal Officer a Masters degree Holder in Public Administration along with three other key officers to fulfill this lofty objective of the government.

What is Servicom? Servicom is a social contract between the Nigerian government and its people. It gives Nigerians the right to demand for good service.
With this objective, Servicom unit in NABDA will pursued with vigour to ensure that all staff/customers of the Agency enjoy prompt Service Delivery.

VISION, MISSION AND GOALS OF THE UNIT

VISION: To ensure effective service delivery to both customers and staff of the Agency.
MISSION: The objective of Servicom is to meet the challenges of nationwide service failure.
As the engine of Federal Government’s Service Delivery initiative, NABDA Servicom unit is to:

1. Make the Agency more customer focused in her service delivery procedures and processes;
2. Heighten public awareness about damaging effects of service failure to the Nigerian society;
3. Promote attitudes by which citizens would recognize the need to challenge service failure as their civic right as well as their civic responsibility.