SERVICOM UNIT

The Servicom Unit in NABDA is one of the units under the Director General’s office. It was established in line with the directives of the Federal Executive council in 2005. The unit is headed by a nodal officer who is a Deputy Director in the Agency. He is assisted by three desk officers;

1. Charter formulation, Implementation and Review Desk Officer.
2. Customer Relations / Grievance Redress Desk Officer.
3. Service Improvement Desk Officer.

The unit is charged with the following responsibilities:

1. Producing and reviewing the service charter for National Bio-technology Development Agency (NABDA).

1. Spear heading the Agency’s service delivery initiative through Servicom compliance.
2. Formulating and managing the Agency’s customer relations policies.
3. Instituting a Complaints procedure and Grievances Redress Mechanism for the Agency.
4. Instituting appropriate market research techniques in identifying customer needs and expectations from the services provided by the Agency.
5. Organising comprehensive and effective training programmes for staff of the agency from time to time on effective service delivery.
6. Serving as a link between the Agency and the Servicom head office.
7. Facilitating a safe and conducive working environment.

Servicom is all about efficiency and effective service delivery. The unit is therefore committed to seeing that NABDA becomes truly Servicom compliant. More information is available from the Agency’s Servicom Charter.

CUSTOMERS AND SERVICES OFFERED BY NABDA

S/N	CUSTOMER (STAKEHOLDERS i.e. clients, users,  beneficiaries, other Ministries/Dept/ Organizations etc)	STATEMENT OF SERVICES (standards, quality, time frame etc. provided to each Customer and how/where to get the services).
1	Researchers/Scientists/Technologists.                                 Researchers/Scientists/ Technologists   contd.	Strengthening of existing Biotechnology Laboratories for specific research projects.   Prioritisation and coordination of research needs. Strong collaboration and linkages.   Provision/sourcing of funds for prioritised, guided and coordinated research. Securing of International Property Rights in partnership with other relevant Agencies.   Establishment of Biotechnology Zonal Centres of Excellence at specific ecological zones. Development of databases of our indigenous flora, fauna and microbial resources for provision of base line information for use in pharmaceuticals, nutraceuticals, agrochemicals, flavours and fragrances/cosmetics industries.   Establishment of Germplasm repositories (Gene Banks) in partnership with National Centre for Genetic Research and Biotechnology (NACGRAB).   Capacity Building: Training and continuous education of Scientists in bioresources management.   Training in skills and abilities in Genomics, Proteomics, recombinant DNA Technology and  Bioresources management. Training in Database Development/Management including access to existing Databank. Assisting the Scientists/Researchers/Technologists in translating R & D results into a commercialisable goods and services.   Development and provision of locally fabricated/adapted specialised equipment for biotech R &D.
2	Entrepreneurs /Industries	Creating bridges between the laboratory and market places for adoption of biotechnology R & D products and feed back mechanism for the improvement of quality and variety of Biotechnology-based industrial products.   Offering consultancy services on investments, selection of process technologies, sourcing of funds. Assisting in the set up of biotechnology small and medium enterprises.
3	Farmers and Ministries of Agriculture	Providing elite planting materials and livestock for increased productivity.   Training of Agricultural Technical Officers, farmers and Agricultural Extension Assistants for requisite skills. Development of ignored indigenous food species. Provision of cheaper farm inputs like bio-fertilisers, bio-pesticides and single cell protein. Improved food processing techniques.
4	Health Sector: Traditional Medical Practitioners                       Orthodox Medical Practitioners               iii. Pharmaceutical Industries	Provision of developed protocols for mass propagation of medicinal plants so as to provide raw-materials for bioprospecting.   Improvement of quality of herbal medicinal products. Improvement of the shelf life of herbal medicines.   Identification of the active ingredients and determination of effective formulations. Improvement of the quality of packaging and presentation in collaboration with relevant Agencies.   Securing of Intellectual Property Rights in collaboration with relevant Agencies. Use of R&D to forge closer relationships between Orthodox and the Traditional Medicine Practitioners (TMPs).   Provision of improved biotech-based diagnostics, therapeutics and preventives as tools for efficient and cost effective medical practice.   Development of new Pharmaceutical drugs (drugs and vaccines) through bioinformatics, bioresources and traditional medicine practice.   Provision of novel biologically active chemical substances from indigenous natural resources.
5	Federal Ministry Environment, Oil Companies, Urban Development Authorities	Provision of flora and microbial organisms for environmental bio-engineering and bio-remediation. Bio-gas generation.   Provision of plant species for urban and regional planning as well as landscaping. Provision of elite planting materials for afforestation.
6	Ministries of Culture & Tourism	Establishment of Zonal Bioresources Centres for the provision of botanical gardens parks and Ecotourism sites.
7	Ministries of Commerce	Establishment of bioresources enterprises.
8	Rural Communities	Documentation of the rural community’s indigenous knowledge.   Conservation of indigenous species Training and continuous education in bioresources management.   Establishment of bioresources enterprises.
9	Ministry of Education	Biotechnology Curriculum Development. Production of critical mass of biotechnology personnel.

WHERE AND HOW TO OBTAIN OUR SERVICES: